The candidate at work keeps all rooms and assigned areas clean and tidy to ensure that guests have a
memorable experience at the hotel. The person also needs to carry out other housekeeping activities as
required.
The job requires the candidate to have a service-oriented approach, attention to details, and a polite demeanour. The individual should be physically fit and able to work for long hours.
At the end of the program, the learner should have acquired the listed knowledge and skills.
- Apply health, hygiene, and safety practices at the workplace.
- Carry out cleaning operations and relevant housekeeping activities.
- Communicate effectively with guests, colleagues, and superiors to achieve a smooth workflow.
- Apply gender and age-sensitive service practices.
- Maintain confidentiality of the organizational information and guests’ privacy.
- Apply health, hygiene, and safety practices at the workplace.